A global leading foreign chemical company is seeking a 'Technical Customer Service Specialist' as follows

 

* Job Title: Technical Customer Service Specialist
* Gender:  Male or Female
* Position: Daeri
* Location:  Seoul

 

[RESPONSIBILITIES]
- Receive and process customer technical inquiries via phone, e-mail & ”live-chat”
- Establish relationships with technical service, sellers/traders, global marketers and distributors
- Utilize product knowledge for making product recommendations, troubleshooting application, process, and/or product issues
- Make competitive cross references, providing web assistance and product data to assist customers with fluids, silanes, emulsions, sealants, and rubbers
- Serve as the technical liaison between current / future customers and company
- Capture, qualify or successfully hands off sales opportunities to others in sales and/or channel
- Interpret and analyze internal and external data / issues and then formulate solutions to issues and problems

 

[QUALIFICATIONS]
- Bachelor’s Degree in Chemical engineering, material science or other engineering
- Fluent in English/Korean
- Knowledge and proficient skill level in Microsoft Outlook, Word, PowerPoint, Access, and Excel
- Expertise, training, and/or experience using various data bases (TIC, Portal, SAP, CRM, BW, MSDS, PDM).
- 1-2 years experience working in a technical area or customer facing area is preferred
- Expertise, training, and/or experience in chemistry (preferable silicone chemistry)
- Understand and apply product line strategies
- Web savvy:  Heavy web orientation for added efficiency gains
- Customer Focus:  Takes responsibility for consistently achieving customer satisfaction

 

Those who are interested in this opportunity, please submit your English Resume in MS Word Format by email urgently.  Only qualified candidates will be contacted for interview.  All resumes not contacted will be kept in DB confidentially for future positions.  For more details, please visit our website www.exdigm.com.

 

KIM, Kyung Jin
CEO / Exdigm Inc.
Phone: 070-8260-3646
Mobile: 010-8722-1272
Email: ceo@exdigm.com   exdigm@naver.com  (이력서를 두 이메일 계정으로 모두 보내주시기 바랍니다.)