A global leading IT solution company is seeking a Lead Technical Support Engineer' as follow;

* Job Title :  Lead Technical Support Engineer

* Position: Kwajang ~ Chajang

* Location:  Seoul Gangnam

[MISSION]

- Lead TSE is a technical expert who acts as the primary interface between first/second line support and core engineering teams

- Responsible for handling work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers

- Handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting

- Identify applications defects, then test and document them for the core engineering teams to fix as part of the product

[RESPONSIBILITIES]

- Provide support for internal and external customers

- Manage work requests that describe particular issues, software bugs or customer problems- Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied

- Be able to do in-depth code level debugging

- Provide general process analysis and make recommendations for improvements

- Participate in weekend on-call rotation for critical issues escalation

- Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution

- Present complex technical information to non-technical audiences

- Provide accurate and complete problem resolution documentation for future reference and management reporting

- Take part in the creation and maintenance of knowledge-base data

- Be the go-to technical person for the team

- Assist is workload distribution between team members

- Acts as subject matter expert on product(s) for the team

- Continually increase subject matter knowledge on products

- Interact with other teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls

- Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients

[QUALIFICATIONS]

- MySQL (Excellent Level)

- Ruby, Java and HTML code (Basic Level)

- Mid Level of C#, Visual Studios and ASP.NET

- Superior organization and communication skills, both verbal and written

- Experience with application de-bugging

- Ability to work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis

- Proven record of being the go-to technical member of the team

- Seasoned analyst with a proven record of satisfying clients

- Is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support

- Total commitment to quality and attention to detail

- Customer focus and a proven pro-active approach, ability to understand and define customer needs quickly and effectively

- Command of native level Korean (read/write/speak) and business level English required.

- Bachelor degree preferably in Computer Science, Information Systems or Life Sciences

- 2~4 years SQL Server specific training/work experience.

- 3~5 years experience working in a regulated environment

- Experience in the Pharmaceutical/Healthcare/Clinical industry a strong plus

Those who are interested in this opportunity, please submit your Resume (CV) in MS Word Format by email urgently.  Only qualified candidates will be contacted for interview.  All resumes not contacted will be kept in DB confidentially for future positions.

Kyung Jin KIM

CEO & Executive Search Consultant

Exdigm Inc.

Mobile: 010-8722-1272

Email: ceo@exdigm.com