Client Support Sr. Analyst(과장급)
- Company
- 유명 외국계 IT 회사
- Position
- Client Support Sr. Analyst(과장급)
- Status
- CLOSE
<담당업무><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
- Responsible for providing level 1 technical support for customers on operation or maintenance of company client products and Solutions
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
- On-site diagnostics and break fix to solve complicated problems under management decision.
[ Principal Accountabilities ]
- Troubleshoots technical issues with company client (hardware and software) in order to resolve customer issues.
- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
[전산·IT기술지원]
- 네트워크 관련하여 문의 응대, 원격지원, 장애 접수
- 유지보수 및 A/S
- 전반적인 전산·IT기술지원
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
- On-site diagnostics and break fix to solve complicated problems under management decision.
[ Principal Accountabilities ]
- Troubleshoots technical issues with company client (hardware and software) in order to resolve customer issues.
- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
[전산·IT기술지원]
- 네트워크 관련하여 문의 응대, 원격지원, 장애 접수
- 유지보수 및 A/S
- 전반적인 전산·IT기술지원
<자격요건>
- Possess excellent communication skills and the ability to work with diverse range of people with various levels of technical understanding ability in international environment.
- Have strong understanding and technical ability.
[ Qualifications ]
At least 3 year relevant experience in providing technical support
A Bachelor’s degree
Ability to speak, read and write in English
Strong problem solving and customer relationship skills
Experience in providing direct support to end-user either Service business or IT business
Good reporting and documentation skills
Broad knowledge of Computer system hardware and OS, Network
[전산·IT기술지원]
- 전산 관련 전공 및 동종업계 경력자 우대
- (정보처리 기사, ISCJP, MCDBA, MCP, MCSE)
- IT 활용 능력자 우대
- Have strong understanding and technical ability.
[ Qualifications ]
At least 3 year relevant experience in providing technical support
A Bachelor’s degree
Ability to speak, read and write in English
Strong problem solving and customer relationship skills
Experience in providing direct support to end-user either Service business or IT business
Good reporting and documentation skills
Broad knowledge of Computer system hardware and OS, Network
[전산·IT기술지원]
- 전산 관련 전공 및 동종업계 경력자 우대
- (정보처리 기사, ISCJP, MCDBA, MCP, MCSE)
- IT 활용 능력자 우대
담당자: 김진태 상무
eMail: jtkim@exdigm.com
Mobile: 010-2678-9319
