CE Manager (Commercial Excellence Manager)
- Company
- 대기업 제약회사
- Position
- CE Manager (Commercial Excellence Manager)
- Status
- CLOSE
다음과 같이 대기업 제약회사에서 'CE Manager (Commercial Excellence Manager)'를 찾습니다.
* Job Title: CE Manager (Commercial Excellence Manager)
* 직급: 팀장
* Experience: Over 10 Years
[PURPOSE]
Support country team to drive commercial and business excellence by implementation and improvement of SFE, market deep dive research and analytics, field force development and multichannel activities to increase top and bottom line results via optimized resource allocation and upgrading of customer engagement initiatives.
[ACCOUNTABILITIES]
- Implement standardized SFE systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs for physician, pharmacy and specialty FFs across the different BUs
- Drive FF productivity and improve quality and transparency of resource allocation decision making by targeting & segmentation, territory design/alignment, FF capacity planning, product allocation, call plan design and monitoring, customer acquisition strategies and action plans, performance measurement and monitoring, FF ROI analysis for all FF lines
- Develop, upgrade and monitor FF incentive systems
- Align strategic company and BU objectives with sales and promotion plans and incentive schemes
- Implement local and regional SFE performance monitoring dashboards and provide regular reports to BUs and regions Training and Development
- Secure upgrading and upskilling of all customer-facing functions
- Drive periodical assessment of competencies on individual employee and FF line level
- Develop training modules (classroom, F2F, FLM coaching, train the trainer, web based, reading materials) to increase medical and scientific, analytic, customer oriented and leadership competencies in FF
- Accountable for the development and management of multichannel initiatives to increase customer engagement and share of mind in close collaboration with BUs and region
- Develop innovative digital customer and patient engagement initiatives such as APPs, websites, mailings, webinars, digital commercial platforms, outbound/inbound call center, patient service and adherence programs
- Drive effectiveness of multichannel tools and foster culture of acceptance and innovation within the company by integration of multichannel activities in commercial plan, transparency of digital customer contacts in CRM and synergies to FF activities via hybrid models to complement FF presence and/or reach customers beyond FF
- Management of commercial relevant business systems (CRM, BI, market data, etc.) in close collaboration with IT
- Secure high quality, availability and access to customer and business data for management and sales force, improve data integration of different systems and optimize data reports and utilization
[REQUIREMENTS]
− University degree in business administration or comparable studies
− Background in pharmaceuticals industry of more than 10 years
− SFE/market research experience of min. 3 years is a must
− Sales experience of 2 years is advantage
− Digital/Multichannel experience of 2 years is advantage
− Profound skills in market and competitor analysis
− Strong analytical skills and high learning agility
− Affinity to CRM and IT systems
− Strong leadership and influencing skills
− Superior ability to communicate, collaborate effectively, and push things through/across a global, matrixed company
− Excellent project management capabilities
Those who are interested in this opportunity, please submit your Resume in MS Word Format by email urgently Only qualified candidates will be contacted for interview All resumes not contacted will be kept in DB confidentially for future positions
Kyung Jin KIM
CEO & Executive Search Consultant
Exdigm Inc
Email: ceo@exdigm.com
