다음과 같이 외국계 기업에서 Client Data Services Leader 를 찾습니다.

* Job Title: Client Data Services Lead

* Experience: Over 5 years ~

* Location: 서울

[Responsibilities]

- Liaise with client stakeholders, including senior and executive level client staff, to communicate data requirements and help secure data assets from clients as well as offline data sources

- Utilize statistical and analytical methods to provide insights to advise the revenue team, as well as the client on their business, strategy and contact centre operations

- Ensure quality, reliability and integrity of data obtained from client sources and offline data sources (ensure that data contains required information for analytics and modeling)

- Work with the client to validate data and procedures being used. Reconcile performance data both internally and with the client

- Work with the commercial team as well as the AI team to confirm the viability of the optimization metric chosen by the client 

- Respond to requests for performance results, drill down on results (problem solving analysis) and conduct custom analysis

- Perform other duties as assigned - prepare succinct, clear, and easy to follow documents that summarize findings and insights

- Responsible for performance reporting aspects on concurrent new installations (or expansions) and for existing billing accounts

[Qualification]

- 5+ years of working experience

- Experience of working in a client facing role; consulting experience preferred

- Experience of a call centre environment; ideal candidate will have first-hand experience, understanding call centre hierarchies, technologies, targets, priorities and how they apply to data and performance reporting

- Possess the ability to manage clients and internal stakeholders in ensuring that data is received and managed in timely and efficient manner

- The ability to convey mathematical concepts in meaningful way to business clients and internal team members

- The ability to work independently and in a team environment

- The ability to work effectively across functions, levels and disciplines

- Knowledge of MS Office Suite - particularly Word, Excel and PowerPoint

- Knowledge of SQL; R and Python would be beneficial

- Strong knowledge and understanding of statistical concepts

- Possess strong problems solving and critical thinking skills

- Bachelor’s Degree in Marketing, Economics, Statistics, Psychology, Engineering, Computer Science, Mathematics or Finance

Those who are interested in this opportunity, please submit your Resume in MS Word Format by email urgently. Only qualified candidates will be contacted for interview. All resumes not contacted will be kept in DB confidentially for future positions.

Kyung Jin KIM

CEO & Executive Search Consultant

Exdigm Inc

Email: ceo@exdigm.com