다음과 같이 외국계 코스메틱 기업에서 'CRM Manager’ 를 찾습니다. 

* 직   무 :  CRM Manager 

* 경   력 :  3년 이상 

* 근무지 :  서울

[RESPONSIBILITIES]

CRM planning & Execution

- Build CRM strategy to recruit new customers and encourage customer retention and boost consumer loyalty

- Strengthening storytelling and prepare CRM strategies, implement actions with collaboration with sales team

- Develop and operate CRM programs such as new welcome, mileage, birthday

- Plan & execute CRM programs including VIP program and treatment

- Execute regular customer communication to ensure the customer segmentation and marketing target

- Analyze and evaluate CRM activities and propose action plan to share the insight and reflect on CRM strategy

- Plan and manage stock and expense by CRM campaigns 

- Communicate and share CRM plan to Marketing & Sales team in accordingly

- Utilize marketing engagement metrics to optimize campaigns, report results, 

  identify trends, and articulate impact on overall CRM strategy and recommend action

- Budget planning and reconciliation

Customer Acquisition & Retention

- Demonstrates strong digital vision and customer-centric focus to communications

- Develop new customer recruiting opportunity in collaboration with department store, brand/companies.

- Develop VIP/Existing campaign to increase repeat purchase

Customer data analysis & Utilization

- Analyze and report performance, analytics and make recommendations

- Strong understanding of customer purchase behavior

- Track the record and analyses the results of CRM activities both online & offline

- Support customer complaint and claim to deal with customer information and transaction

[QUALIFICATIONS]

- Bachelor’s Degree in related field

- More than 3 years experience in building CRM plans and executing from start to finish, 

  with clear results

- Interest in the beauty industry & career advantage

- A high understanding of technical terminology and CRM

- Performance-oriented

- Strong analytical skills with the ability to provide actionable optimization 

  recommendations working with structured and unstructured data

- Effective and professional communication skills in Korean and English  

[제출서류] 

영문 이력서 

관심과 자격이 되시는 분은 이력서를 MS Word로 작성하여서 이메일로 보내주시기 바랍니다.

적임자라고 판단될 경우, 저희가 사전 인터뷰 요청을 드릴 것입니다.

연락 드리지 못하신 분들은 저희가 추후에 적절한 포지션 오픈이 되었을 때 연락 드리도록 하겠습니다.

필요하신 분은 이력서 샘플을 제공해 드릴 수 있습니다.

Jeong, Mi Ra

Search Consultant 

Exdigm Inc

Email : jeong@exdigm.com