다음과 같이 외국계 코스메틱 기업에서 ' CRM Operations Manager’를 찾습니다. 

* 직   무 :  CRM Operations Manager                       

* 경   력 :  6~8년  

* 근무지 :  서울  

[RESPONSIBILITIES] 

- The Purpose of this role is to leverage CRM & data, digital and Market intelligence analytics to discover opportunities or solve business questions for our Company and Brands.

- This role should deliver insightful and actionable analytics projects based on brand objectives and current context for brands leveraging cross functional data sources.

- Identifying local CRM analytics needs and drive the process of running analytics and effectiveness projects in collaboration with the regional CRM team to address business issues and opportunities.

- Conduct campaign performance analysis (with standardized KPI and measurements)

- Leverage a combination of insourced tools and external agencies to conduct analysis over consumer. Media, social digital and competitive databases to address specific business requirements and questions.

- Educate brand teams and facilitate best practices sharing across brands to foster the adoption of CRM practices in overall business processes.

- Develop cross brand analytics and insights based on consumer and market studies to support company and brand teams.

- Work collaboratively with other corporate and brand teams including Brand Marketing, retail , e-commerce etc. and reports that bring together different disciplines to address business issues

- Manage local CRM vendor services / internal processes in terms of database management, analysis and implementation of CRM programs.

- Set up and deliver regular production KPI reports and executive dashboards for ongoing management review

- Understand company and brand  Marketing goals, roadmap, current plans and projects

- Understand the Regional and local business strategy

- Support other corporate marketing initiatives and on-going projects.

[QUALIFICATIONS]

- Bachelor’s Degree in related field

- 6-8 years of CRM marketing experience, preference of Luxury/Cosmetic industry career

- Interest in the beauty industry & career advantage

- A high understanding of technical terminology, CRM, Media and Research

- Project experience with ability to manage external agencies and internal IT teams

- Knowledge in social/digital measurement and web analytics is a plus

- Understanding or experience in retail analytics would be advantageous

- Performance-oriented

- Superior communication skills in relationship formation

- Experience in using of CRM analysis system, social listening and web tracking are preferred.

- Excellent analytical and data interpretation skills

- Continuous Self-Improvement 

[제출서류] 

영문 이력서 (당사양식 워드파일) 

관심과 자격이 되시는 분은 이력서를 MS Word로 작성하여서 이메일로 보내주시기 바랍니다.

적임자라고 판단될 경우, 저희가 사전 인터뷰 요청을 드릴 것입니다.

연락 드리지 못하신 분들은 저희가 추후에 적절한 포지션 오픈이 되었을 때 연락 드리도록 하겠습니다.

필요하신 분은 이력서 샘플을 제공해 드릴 수 있습니다.

Jeong, Mi Ra

Search Consultant 

Exdigm Inc

Email : jeong@exdigm.com