Customer Relationship Manager (CRM)

Company
외국계 자동차 업체

Position
Customer Relationship Manager (CRM)

Status
CLOSE

안녕하세요.

서치펌 엑스다임입니다.

외국계 자동차 업체에서 다음과 같이 ’Customer Relationship Manager (CRM)’를 찾습니다.

* Job Title: Customer Relationship Manager (CRM)

* Position: 대리 ~ 과장급

* Gender: Male or Female

* Location: 경기도

[Responsibilities]

- Responsible & leading of customer oriented training organization

- Managing customer satisfaction surveys for the After Sales business.

- Analysis the results of customer satisfaction surveys for the After Sales business and implement improvement actions

- Guide & coach all service centers for higher customer satisfaction survey results

- Manage & communicate with outsourced customer care center

- Conduct complaint customer handling

- Communication with service centers and coordination with them for customer’s complaint resolving

[Qualifications]

- University(college) degree of engineering, mechanical/automotive engineering

- More than 5 years experience in automotive industry

- Commercial vehicle experience would be advantage

- Good command of English speaking & writing

- Be familiar with MS Office applications

Those who are interested in this opportunity, please submit your Resume in MS Word Format by email urgently. Only qualified candidates will be contacted for interview. All resumes not contacted will be kept in DB confidentially for future positions.

Kyung Jin KIM

CEO & Executive Search Consultant

Exdigm Inc.

Mobile: 010-8722-1272

Email: ceo@exdigm.com